How do I track my order?
What are the estimated shipping times?
We're dedicated to delivering your purchase as quickly and affordably as possible. We offer a range of delivery options, so you can choose the shipping method that best meets your needs.
- USA 1 - 3 Days
- Canada 4 - 10 days
- UK 6 - 12 days
- Europe 6 - 14 days
- Australia & NZ 5 - 12 days
- South America 7 - 15 days
All orders are sent with tracking - you will receive a shipment confirmation email once your order has been shipped containing your tracking number. The tracking number will be active within 24 hours. Shipping rates are calculated at the checkout. Shipping rates vary on location and the weight of the item.
How do I change my shipping address once my order is in place?
If you have entered an incorrect shipping address, please contact us as soon as possible by submitting a ticket so that we can correct your address before the shipment. Once your package is shipped out, we will not be able to edit the address therefore, we will not be liable for the item if the item does not get received. This also means that we are not liable for the shipping cost of this item to resend it again. If the address was input incorrect by us we would resend the item to you at no extra cost but if the customer is liable for entering an incorrect address, unfortunately, we have to charge you to resend the package.
To ensure that your package is properly delivered, please make sure your shipping address is correct with all information pertaining to your address (apartment/suite/room numbers). If you would like to cancel an order that has been returned to us, you will be responsible for all the shipping fee, and it will be deducted from your refund to cover the cost of processing your order.
Warranty & Returns
Do you have any complaints? Please let us know?
What if the item I bought has a defect?
Harem Garden ensures that all products are of high quality when they are shipped to customers. Should it happen that your item has a defect then please contact our friendly customer support team by sending us an email at support@haremgarden. The time period for such a return is the same as any other return - 30 days after the item was received. A replacement item will be sent you accordingly. Should it happen that we are out of stock, then you will be contacted by our Customer Service.
- The items are unworn and unwashed
- You take good care to avoid the transfer of make-up
- In the same condition, they were when you received them
How do I return my item?
Please read our policy about sale items:
All sale items are nonrefundable Items that are currently on sale! Sale items will not be exchangeable for other items that are currently for sale at normal pricing, or for other items that are on sale. Please check your merchandise as soon as you receive it to ensure that everything has arrived as ordered and is functioning properly.
How Can I Pay
Harem Garden accepts credit card and debit card payment via Visa, MasterCard, and American Express. These cards can be used through our payment gateway or PayPal. We make use of the 3D-Secure autehntication system to verify cardholder details with your bank; this links you driectly to your bank via a sercure link. The ttransaction then takes place within your bank’s secure environment and we won’t have access to any of your card details. You can rest assured that your card details will by no means be available to, or accessible by, us or any third parties. When you return a purchase, the specified amount will be credited back to your bank account after it has been approved.
EFT (electronic funds transfer)
This payment method requires the customer to transfer money directly from his/her account into Harem Garden’s account, through computer-based systems. If you select EFT, you will be redirected to our secure payment gateway and asked to select your bank. The details for the EFT payment will then be displayed, along with instructions regarding reference etc. All bank deposits EFT’s require proof of payment to be sent to firstname.lastname@example.org before your order will be processed. If payment does not reflect for an EFT transaction we may request proof of payment to be sent before your order is processed.
What do you do with my personal details and are they secure?
We have taken every possible measure to make our website is safe and secure for your peace of mind. We use the very latest SSL encryption technology and take the security of your personal data very seriously. To check that you are in a secure area of our website, you will see a locked padlock in the top left side of your browser. If the padlock is unlocked, you are not in a secure area and any of your personal details entered here will not be entirely safe. Harem Garden confirms that any personal information you supply to us will only be used in accordance with the registration that we have with the Information Commissioners Office. It will only be used for:
- Processing your orders
- For statistical or survey purposes to improve this website and its service to you
- To serve website content and advertisements to you
- To administer this website
- If you consent, to notify you of products or special offers that may be of interest to you
How do I know it's safe to shop with Harem Garden?
Harem Garden runs a very comprehensive Buyer Protection program so that buyer is 100% protection and experiences trust and comfort for online shopping at HaremGarden.com. At Harem Garden, trust is the foremost thing for each transaction. We believe that customer satisfaction is the key and therefore we stand behind every merchandise bought from us. We will replace any order within 10 days of delivery, with free return shipping if you received the product which is not as per the specifications ordered by you, such as;
- Wrong Size
- Wrong Color
- Wrong Quantity
- Dead on Arrival
- Missing Parts/Accessories
- Significantly different from the description.
Where are your size charts?
Where is your size chart is a frequently asked question; we always try to make our product listings as clear and simple for the consumer as we can. When you're on the product you want to know the size of please refer to the "size chart" tab, click that and you will see the size chart for that product right there. Alternatively, you can see all the size charts for all of our products here >
Will the item fit when it arrives?
We totally understand ordering online can be quite tricky sometimes when it comes down to the sizing. For that reason, we have made our pants to be as flexible as possible so if you're between sizes you don't have to worry too much about that risk. However, every product includes a sizing chart with detailed measurements and sizes to give more of an idea. You can also reach out to our customer service team where one of our experts will be happy to advise you on our measurements of which size would be best for you. Please keep in mind that we are not able to choose the size for you.
Tip: We strongly recommend reading the size chart of the product you want to purchase from before you make your purchase, to ensure the correct size for you. Knowing your waist and hip size, and full leg length always helps. Another thing that we have noticed customers do is get advice from customer reviews. We have tons of customers explaining the fit of the pants and their body size etc; on our customer reviews page >
Are your pants true to size?
Our pants are true to size. As we mentioned in one of our previous FAQs, we always like to mention to our customers to read the size chart to ensure the correct size for them before they make their purchase and make sure they know their measurements. Note; all garment measurements are taken by laying them flat and minor variations may occur between the size chart given and the actual garment as all products are handmade.