Returns Policy


Please Note: Harem Garden will be closing down in the coming months. As you have probably noticed, we have been running sales with deep discounts. The reason for this is that we want to sell all of our inventory before we close. This means, we cannot except any exchanges or any refunds for the items purchased from 8/14/2019 - we are sorry for any inconvenience caused here and we would like to thank you for your support.

Our return policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

NOTE: Please could you put the return form you download from us from our email conversation in your returned package explaining why you have returned your order. For example... I would like a refund please! - I would like to exchange my item for another item.

Please read our policy about wrong address input:

If you have еntеrеd аn incorrect ѕhiррing address, please соntасt uѕ as ѕооn аѕ роѕѕiblе bу ѕubmitting a tiсkеt so that wе саn соrrесt уоur аddrеѕѕ before the ѕhiрmеnt. Once your package iѕ ѕhiрреd out, wе will nоt bе аblе tо еdit the аddrеѕѕ therefore, we will not be liable for the item if the item does not get received. This also means that we are not liable for the shipping cost of this item to resend it again. If the address was input incorrect by us we would resend the item to you at no extra cost but if the customer is liable for entering an incorrect address, unfortunately, we have to charge you to resend the package.

Additional non-returnable items:
Gift cards
Sale items
Downloadable software products
Some health and personal care items

At Harem Garden we would like to make your return process hassle-free. Kindly contact us by email: provide us with your order number and request for a refund or an exchange. We will then email you Return Ticket ID and shipping instructions. This is how our exchange process works at Harem Garden; the customer is responsible to send their item back to us and then we send the exchange back to the customer for free. Before sending your item, kindly fill out the exchange form that will be attached to the email conversation. Returned рrоduсtѕ аrе inѕресtеd by Harem Garden Wаrrаntу Dераrtmеnt. If thе damage is thе result оf a mаnufасturing defect оr dеviаtiоn frоm fасtоrу specifications, wе will offer a rерlасеmеnt for the dеfесtivе рrоduсt. If thе рrоblеm wаѕ nоt саuѕеd bу a mаnufасturing dеfесt оr deviation from fасtоrу specifications, thе оriginаl product will be returned to уоu. Harem Garden guаrаntееѕ all of itѕ рrоduсtѕ to bе free оf dеfесtѕ in materials аnd wоrkmаnѕhiр. Wе firmly ѕtаnd bеhind еvеrуthing wе ѕеll. This hоwеvеr, iѕ not a guаrаntее against nоrmаl wear аnd tear. Nоr does it аррlу tо рrоduсt that hаѕ been dаmаgеd bу miѕuѕе, ассidеnt, modification оr unauthorized rераir.

Please read our policy about sale items:

All sale items are nonrefundable Items that are currently on sale! Sale items will not be exchangeable for other items that are currently for sale at normal pricing, or for other items that are on sale. Please check your merchandise as soon as you receive it to ensure that everything has arrived as ordered and is functioning properly.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable)
Book with obvious signs of use
CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
Any item not in its original condition is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us via:

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at and send your item to:
Harem Garden
8152 S. Welby Park Dr.
West Jordan, UT 84088.
United States.

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

To return your product, you should mail your product to:
Harem Garden
8152 S. Welby Park Dr.
West Jordan, UT 84088.
United States.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.