Warranty and Returns

Wаrrаntу Claims fоr Defective Prоduсtѕ

Returned products are inspected by Harem Garden Warranty Department. If the damage is the result of a manufacturing defect or deviation from factory specifications, we will offer a replacement for the defective product. If the problem was not caused by a manufacturing defect or deviation from factory specifications, the original product will be returned to you. Harem Garden guarantees all of its products to be free of defects in materials and workmanship. We firmly stand behind everything we sell. This, however, is not a guarantee against normal wear and tear. Nor does it apply to a product that has been damaged by misuse, accident, modification or unauthorized repair.

Please note: All products returned for warranty evaluation must be clean and dry.

Shopping with Harem Garden is hassle-free. If you receive anything you are unhappy with for any reason, we’ll help you with an exchange or refund if you’re within 14 days from purchase. Before you return your items, please make sure they are:

  • In the same condition they were when you received them;
  • Not worn, not washed or altered, have their original swing tags and are still in their original packaging
  • The items are unworn and unwashed
  • No damage to the item when opening the package
  • You take good care to avoid the transfer of make-up

Where do I go to ask about returning an item?

Warranty service is provided by us here at Harem Garden. If you have any problems with your warranty, any queries or need any advice, don’t hesitate to contact us! Please contact us by email: support@haremgarden.com provide us with your order number and request a refund or an exchange. We will then email you Return Ticket ID and shipping instructions.

Note: All sale items are nonrefundable Items that are currently on sale! Sale items will not be exchangeable for other items that are currently for sale at normal pricing, or for other items that are on sale. Please check your merchandise as soon as you receive it to ensure that everything has arrived as ordered and is functioning properly.

Can I exchange or return a faulty item?

If your order arrives faulty or damaged, contact us within 48 hours. We’ll do our best to resolve the situation as soon as possible. If a fault appears in your product through normal wear, send your faulty items back following the above returns process. Once our warehouse receives the goods, our returns team will inspect the items. We aim to process the return within 48 business hours of receipt.

Some faults may need to be assessed by the manufacturer before a refund or replacement can be issued. In this case, we will keep you as informed and updated as possible. Harem Garden is not responsible for the processes or policies implemented by third-party manufacturers. Our return team may conclude that the damage is due to normal wear and tear, unfortunately in this instance, Harem Garden cannot offer a refund or exchange. The package will be returned to you at your expense. Our team will keep you informed during this process.

If you are unsure about a faulty item or warranty repair, contact us. We’ll help you through the faulty returns or warranty repairs process.

In some cases, the warranty is not provided?

There are some instances where you will not qualify for warranty, and it’s important you take note of these policies…

  • Any damage is caused by yourself
  • If there is natural deterioration over many years
  • If you exceed your warranty period
  • If you claim warranty too many times on one product
  • If you do not obey our garment care instructions
  • We do not offer any warranty sale items

How long do I have to return my item?

Harem Garden upholds the highest standard of quality for each of our products. We guarantee that the quality of all our merchandise will meet or exceed expectations. Every effort is made to ensure your merchandise is shipped in perfect condition. If for any reason you are not completely satisfied with your purchase, you may return any item in its original condition within 14 days of receipt and we will gladly provide a refund, replacement, or an exchange. All customized orders can be returned for full refund within 14 days of receipt.

  • Kindly contact us by email: support@haremgarden.com provide us with your order number and request for a refund or an exchange. We will then email you Return Ticket ID and shipping instructions.
  • All items sent back must be unused and in the same condition they were shipped out in, otherwise, a refusal of exchange may apply!
  • A package returned without an authorization number and a package returned over 14 days of receipt will not be accepted for refund or an exchange.

How does your exchange and return process work?

As a small business, we try our best to keep up with the big companies so we have come up with the fairest way we can with our return and exchange process, and this is how the exchange and return process works at Harem Garden. The customer is responsible to send their item back to us and then we send the exchange back to the customer for free. Before sending your item, kindly fill out the return/exchange form attached to the email you receive from us and put that inside your package. We would also appreciate having the tracking number of your package so we can keep an eye on it, which will also help, speed up the process of your return or exchange!